Privacy Policy
Your privacy matters to us. Here's how seranoctiqo protects and manages your personal information.
Introduction and Scope
seranoctiqo ("we," "us," or "our") operates seranoctiqo.com and provides acrylic nail services and educational programs throughout South Africa. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, visit our website, or engage with our learning programs.
This policy applies to all personal data we process, whether collected online through our website, in-person at our locations on Paul Kruger Drive and Townlands 351-J in Pretoria, or through our educational initiatives. By using our services, you consent to the data practices described in this policy.
Information We Collect
We collect various types of information to provide and improve our services. The data we gather helps us deliver personalized experiences while maintaining the highest standards of privacy protection.
- 1 Personal Identification Information: Name, email address, phone number, postal address, and date of birth when you register for our services or learning programs.
- 2 Service-Related Data: Appointment details, service preferences, nail care history, treatment records, and feedback about our acrylic nail services.
- 3 Educational Program Information: Course enrollment details, progress tracking, skill assessments, certification records, and learning preferences.
- 4 Website Usage Data: IP address, browser type, device information, pages visited, time spent on site, and interaction patterns with our digital content.
- 5 Communication Records: Correspondence through email, phone calls, live chat, contact forms, and social media interactions.
- 6 Payment Information: Billing addresses, payment method details, and transaction history processed through secure payment systems.
Sensitive Information
We may collect health-related information necessary for providing safe nail care services, such as allergies, skin conditions, or nail health concerns. This information is collected only with your explicit consent and used solely for service delivery and safety purposes.
How We Use Your Information
Your personal information enables us to deliver exceptional services while continuously improving our offerings. We use your data responsibly and only for legitimate business purposes that benefit your experience with seranoctiqo.
Service Delivery
Providing acrylic nail services, scheduling appointments, maintaining treatment records, and ensuring service quality meets your expectations and safety requirements.
Educational Programs
Managing course enrollments, tracking learning progress, issuing certifications, and providing personalized educational experiences in our nail care programs.
Communication
Sending appointment confirmations, course updates, service reminders, promotional offers, and responding to your inquiries and support requests.
Business Operations
Processing payments, maintaining accurate records, analyzing service trends, improving our offerings, and ensuring compliance with regulatory requirements.
Legal Basis for Processing
We process your personal information based on several legal grounds under South African data protection laws, including the Protection of Personal Information Act (POPIA). Our processing activities are always conducted with appropriate legal justification.
| Processing Purpose | Legal Basis | Data Categories |
|---|---|---|
| Service provision and appointment management | Contract performance and consent | Contact details, service preferences, treatment records |
| Educational program delivery | Contract performance and legitimate interests | Educational records, progress tracking, certifications |
| Marketing communications | Consent and legitimate interests | Contact information, service history, preferences |
| Payment processing | Contract performance and legal obligation | Payment details, billing information, transaction records |
Information Sharing and Disclosure
We maintain strict control over your personal information and share it only when necessary for service delivery or legal compliance. Your privacy is paramount, and we never sell your personal data to third parties for marketing purposes.
Third-Party Service Providers
We work with trusted partners who help us deliver our services, including payment processors, appointment scheduling systems, educational platform providers, and cloud storage services. These partners are contractually bound to protect your information and use it only for specified purposes.
We may disclose your information in specific circumstances: when required by law or court order, to protect our legal rights or safety, during business transfers or mergers, or with your explicit consent. We always strive to minimize such disclosures and notify you when legally permissible.
Your Privacy Rights
Under South African privacy laws, you have comprehensive rights regarding your personal information. We respect these rights and provide clear mechanisms for exercising them. You can contact us at any time to discuss your privacy concerns or exercise these rights.
- A Access Right: Request copies of your personal information we hold, including details about how we process and use your data.
- B Correction Right: Update or correct inaccurate personal information and ensure our records reflect accurate details about you.
- C Deletion Right: Request deletion of your personal information when it's no longer necessary for our services or you withdraw consent.
- D Portability Right: Receive your personal information in a structured, commonly used format or request transfer to another service provider.
- E Objection Right: Object to processing of your personal information for marketing purposes or other activities based on legitimate interests.
- F Restriction Right: Request limitation of processing activities while we address accuracy concerns or legal challenges.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include both technical and organizational measures designed to maintain data integrity and confidentiality.
Our security framework includes encrypted data transmission, secure server infrastructure, regular security audits, employee training programs, access controls, and incident response procedures. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours of discovery, as required by South African law. Our notification will include details about the breach, potential risks, and steps we're taking to address the situation and prevent future incidents.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Our retention periods vary based on data types and legal requirements applicable to our industry and location.
Service records are typically retained for seven years for tax and business purposes, educational records for ten years to support certification verification, marketing data until you opt out or for three years of inactivity, and website analytics data for two years. When retention periods expire, we securely delete or anonymize your information using industry-standard procedures.
International Data Transfers
While we primarily process your information within South Africa, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure adequate protection through appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes recognized under South African law.
We carefully evaluate all international transfers and work only with providers who demonstrate strong privacy protections. You have the right to request information about specific safeguards we use for international transfers affecting your personal data.
Children's Privacy
Our services are designed for individuals aged 16 and older. We do not knowingly collect personal information from children under 16 without explicit parental consent. If we discover we have collected information from a child under 16 without proper consent, we will take immediate steps to delete such information from our systems.
Parents or guardians who believe we may have collected information from their child can contact us immediately. We will investigate the matter promptly and take appropriate action to protect the child's privacy rights.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through email, website announcements, or other appropriate communication methods at least 30 days before changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy updates constitutes acceptance of the revised terms, unless you exercise your right to withdraw consent or terminate services.
Contact Us About Privacy
For questions about this privacy policy, to exercise your
privacy rights, or to discuss privacy concerns, please contact us:
seranoctiqo Privacy Team
Email: info@seranoctiqo.com
Phone: +27 81 219 3526
Physical Locations:
Paul Kruger Drive, Pretoria, South Africa
Townlands 351-J, Pretoria, 0183, South Africa
We respond to privacy inquiries within five business days and are committed to addressing
your concerns promptly and thoroughly.